We thrive on getting ‘out in the wild’ – mining insights from the people who matter to you.
The Situation
Clients we've provided valuable insights through research projects for
Many clients come to us with just a surface level understanding of their audiences, we conduct deep dive research to help them identify the real needs and wants of different audience groups.
Not knowing the differences in your audiences and their individual needs leaves you at risk of your competitors servicing them better
The Secret:
The secret. Centre your business around your customer. Leveraging insights will see you acquire and retain customers like never before.
Social Proof:
It comes from those that have the experience of applying the right methods to gather the right insights.
Evidence:
Our team have supported the likes of NHS, central government sponsored programme, Bionic Energy & Endsleigh and are now wanting to help you get closer to your audiences. Our work helps our clients improve product/ services, websites, systems, platforms, marketing and the wider customer experience.
“Whilst our competitors focus on us, we focus on their customers.”
Jeff Bezos, Executive Chairman, Amazon
We have a variety of research methods and can meet any research need with a bespoke approach.
NPS + Survey
Traditional NPS asks only one question and doesn’t explore any deeper insights
Customer feedback
Neglecting customers can lead to missed opportunities and errors which cost organisations
Audience fact find
If you don't know who your customers are and what they like, how can you expect your services to resonate with them?
Customer value analysis
Without a clear understanding of what your customers value in your products, you're navigating in the dark, missing out on valuable insights.
Audience depth interviews
Depth interviews address the limitations of surface level data so you can gain a richer and a more comprehensive understanding of complex issues or phenomena
Usability testing
Observing real users in a controlled environment helps pinpoint issues and enhance the user experience, boosting website effectiveness
If you want to lead your market and see digital as critical to growth and have 50 to 500 people, let's talk.
Get In Touch